Douglas Stone & Sheila Heen – Feedback is een cadeautje
Het kan zinvol zijn om managers te leren feedback te geven, anders gezegd hoe ze effectiever kunnen duwen. Zelden opent harder duwen de deur naar echte verbetering. De nadruk –… Read more »
Tag: Crucial Conversations
George Langelett – How Do I Keep My Employees Motivated?
Classic management theories and practices put emphasis on the “sticks & carrots” approach. Punishment of bad behaviours without a grain of sympathy or engagement, and compensation by salary only. Based… Read more »
Kerry Patterson – Crucial Conversations
Kerry Patterson, Joseph Grenny, Ron McMillan among others wrote Crucial Conversations back in 2002. Somehow I got noticed on this book in December, 2010, I think it was because of… Read more »