Lessons from Leadership and Innovation 2020 online conference part 3

International Institute for Learning organized its Leadership and Innovation 2020 online conference on 6 March 2020. I couldn’t attend on that date. No problem, because the keynote speeches and presentations were made available on-demand until June 7. That gives participants the opportunity to watch and learn anytime, anyplace. On 19 April I shared the first part of the lessons I took home while watching at home, a week ago part 2. Now, it’s time for part 3.

Real-world use cases for AI
Lance Olson (Director of Product Management, Microsoft) showcases examples from:

  • communication: 4,000 new bots are onboarded on Azure alone per week; Azure AI supports ABB engineers during work. Custom neural text to speech.

  • vision: use of computer vision for Alt Text.
  • domain awareness e.g. interpreting a note on hospital report.
  • scattered, unstructured documents and data. Knowledge mining is used to make sense of this.
  • Digital Asset Management
  • Decision support

Supply Chain and its Role in Branded Innovation

Jonathan Rodammer (Vice President, Clinique Global Brand Supply Chain, Estée Lauder Companies) emphasizes the importance to:

  • Understand and Internalize Business Choices and its Impact on the Supply Chain. The triple constraint (time, cost, scope) and SWOT are important considerations before beginning any innovation project.
  • Assess and Develop a Roadmap for Supply Chain Capability. Timeline management is crucial.
  • Align and Manage Stakeholder Engagement during a Program. Identify the frequency and mode of communication. Maintain a high level of motivation within the team and build a culture of resilience within the team. Celebrate quick wins within the team.
  • How to Manage Risk and Progress through Key Milestones
  • Build Capability in your Team and How your Team Builds Capability in their Teams

Will you plan for failure, or fail to plan. See project management certifications. Look reality in the face, apply risk management, have contingency plans in place. Shit happens, it’s then about recovery tactics. Learn continuously.

Business Transformation and the Future of Work through RPA

Valarie King-Bailey (CEO, OnShore Technology Group) highlights Robotics Process Automation (RPA), a major disrupting technology. 62% of CEOs expect this technology to completely disrupt their business within the next 5 years, according to a PwC CEO Survey. As RPA bots mimic the actions of humans, it follows that there will be a displacement of human workers as a result.

Forward-thinking companies need to understand this disruptive technology and how it will impact today’s workforce. The presentation will explore how companies can unlock the full potential of automation using robotic process automation throughout the enterprise. A key discussion as to the impact of this technology on the current workforce and how to effectively communicate the coming changes is critical.

Use cases are:

  • retail
  • customer service
  • finance & accounting
  • human resources
  • travel & logistics
  • compliance & contract management
  • telecom
  • supply chain

While UiPath, Blue Prism, and Automation Anywhere are the market leaders, these are not the only tools to deploy RPA. Selection of RPA tools should be based on four key elements:

  1. data
  2. rules-based tasks
  3. interoperability
  4. Artificial Intelligence capabilities

Key take-aways:

  • The evolution of the workplace has begun.
  • RPA is changing the way we work.
  • bots are taking over repetitive tasks.
  • People still matter. Train for transition and success.
  • Robots won’t replace us.