2020 Top Trends in Health Insurance

Like other financial institutions, health insurers are undergoing significant changes. The risk landscape shifts, improved operational efficiency, evolving customer preferences to be met, and better alignment with the changing business environment are needed. Technologies such as artificial intelligence, analytics, automation, and connected devices allow insurers to take a proactive approach in managing the changes and enabling them to become a partner to customers, a preventer of risks, all the while continuing to be a payer, recommendations that are in line with the World Insurance Report 2019. Read the Capgemini report on Top Trends in Health Insurance: 2020 to understand what strategies insurers are adopting for navigating and aligning with the challenges.