Capgemini research shows that Life insurance has been undergoing a prolonged phase of stagnant premium growth. Declining policy ownership combined with quickly-evolving customer expectations create a market paradigm that carriers are seeking to creatively address through invigorated premium sales, better operational efficiency, and delivery of exceptional customer experience.
Emerging technologies such as robotic process automation (RPA), artificial intelligence (AI), connected devices, and advanced analytics are allowing insurers to innovatively develop more profitable products, improve process efficiencies, engage more effectively with customers, and collaboratively integrate with insurance ecosystem partners.
Read Top-10 Technology Trends in Life Insurance: 2019 to understand how carriers can keep pace within today’s dynamic market.
Please click here for downloading the full report.