World Insurance Report 2018: farewell business as usual

In the insurance industry, there is no longer such a thing as “business as usual”: new players, innovations, and technologies (blockchain, AI, and IoT) have created new business models and opportunities, while high-impact initiatives outside the industry stir uncertainty. The World Insurance Report 2018 (WIR), published by Capgemini and Efma, offers insight into how insurers can strategically assess their business and adapt to changing market forces.

WIR analyzes a range of empowering strategies to help insurers gauge the effectiveness of their customer experience efforts, identify future risks, enhance digital agility, and build resilient and nimble operating models. The long-term sustainability for any insurance business will rely upon a digitally agile and integrated industry ecosystem that reacts to real-time information and generates immediate, actionable insights.

For details about the World Insurance Report 2018, visit, follow #WIR18 or contact us at